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Client Assistance

Your questions, Answered with excellence

What is a Fragrance Decant?

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A decant is a smaller glass bottle (usually 10ml) filled with the original fragrance from the master bottle. This allows you to experience high-end luxury scents without purchasing the full-priced designer bottle.

Are Scentora perfumes authentic?

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Absolutely. We source our master bottles directly from official luxury retailers in Dubai. We strictly do not sell "fakes" or "first copies." Every drop is 100% original essence.

How long does the delivery take?

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Orders within Sri Lanka usually arrive within 2 to 3 working days. Once your order is dispatched, you will receive a confirmation email with tracking details.

Do you offer Cash on Delivery?

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Yes, we offer Cash on Delivery island-wide. You can pay securely at your doorstep when you receive your luxury decant.

Can I return my order?

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Due to the personal and hygienic nature of fragrance decants, we only accept returns if the bottle is damaged during transit or if the wrong item was sent. Please refer to our Refund Policy for more details.

Still need assistance?

Our boutique advisors are ready to help you discover your signature scent.

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