Client Concierge

Returns & Refunds

Our Commitment

At Scentora, every decant is prepared with artisanal precision. Due to the personal and hygienic nature of fragrance, we maintain a strict return policy to guarantee the quality and safety of our private collection for all clients.

Conditions for Return

Scent Preference

As we provide original fragrances decanted into smaller glass vessels, we do not accept returns based on a change of mind regarding the scent. We encourage clients to explore our detailed fragrance notes before purchasing.

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