Returns & Refunds

Our Commitment

At Scentora, every decant is prepared with artisanal precision. Due to the personal and hygienic nature of fragrance, we maintain a strict return policy to guarantee the quality and safety of our private collection for all clients.

Conditions for Return

• Items must be returned within 7 days of the delivery date.
• Returns are only accepted for transit damage or incorrect orders.
• The security seal must remain intact and the item unused.

Scent Preference

As we provide original fragrances decanted into smaller glass vessels, we do not accept returns based on a change of mind regarding the scent. We encourage clients to explore our detailed fragrance notes before purchasing.